Frequently Asked Questions

Find answers to common questions about our services, billing, and support.

General Questions

What is ScholarBridge Analytics?
ScholarBridge Analytics is a research and consulting firm that helps graduate students and corporate clients with data analysis, thesis consulting, R&D reports, and training modules. We bridge the gap between academia and industry.
How do I get started?
You can register for an account based on your role (scholar or corporate). After registration, you'll have access to your dashboard where you can explore services, upload files, schedule consultations, and more.

For Scholars

What types of thesis help do you offer?
We offer comprehensive thesis support including proposal development, literature review, statistical analysis (SPSS, R, Python), methodology design, and full editing services. We also provide mock defense sessions with experienced consultants.
How does the milestone tracker work?
Once you're registered as a scholar, you'll have a milestone tracker on your dashboard. You can update your progress through stages: Proposal, Data Collection, Analysis, Writing, and Defense. This helps both you and your consultant track progress.
Are my files secure?
Yes, all uploaded files are encrypted using AES-256 encryption before storage. Only you and assigned consultants can access your files. We never share your research with third parties.
Can I schedule a consultation outside business hours?
Yes, our booking system allows you to see consultant availability 24/7. You can book sessions at times that work for you, and consultants will confirm based on their schedule.

For Corporate Clients

What types of R&D reports do you provide?
We provide market research reports, feasibility studies, data analysis, industry whitepapers, and custom research projects tailored to your business needs. All reports are delivered in a secure encrypted format.
How does the retainer system work?
Corporate clients can purchase retainer hours upfront. These hours are then deducted as you use our consulting services. You can track your remaining hours in your dashboard, and we'll notify you when you're running low.
Can we get custom training modules for our team?
Absolutely! We can develop custom training content for your organization. Contact us to discuss your specific needs, and we'll create a tailored learning path for your team.

Billing & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for corporate clients. All payments are processed securely through our payment gateway.
Do you offer refunds?
We have a 14-day refund policy for unused services. If you're not satisfied with our initial consultation, we'll provide a full refund. For ongoing projects, refunds are prorated based on work completed.
How do I get an invoice?
Invoices are automatically generated after each payment and available in your dashboard under "Invoices". You can download PDF copies for your records.

Technical Support

I forgot my password. How do I reset it?
Click on "Forgot password?" on the login page. Enter your email address, and we'll send you a password reset link. If you don't receive it within a few minutes, check your spam folder.
What browsers are supported?
Our platform works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
How do I contact technical support?
You can reach our support team at support@scholarbridge.com or use the contact form on our website. We typically respond within 24 hours on business days.

Still have questions?

Can't find the answer you're looking for? Please contact our support team.

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